Objective: Customer Service Representative

Highlights of Achievements

·   Strong skills in time management, prioritizing tasks and meeting deadlines.

·   Organized and detail-oriented; knack for understanding procedures and logistics.

·   Ability to multitask between many screens on computer to complete task at hand.

·   Expert knowledge and abilities in written communication.

Work Experience

SiriusXM Connected VehicleNovember 2013-April 2014

·              Dispatched Emergency calls related to accidents, SOS distress calls as well as Good Samaritan calls.

·              Handled billing inquiries, processed cc payments, verified authorized transactions directly with customer

·              Troubleshot customer web portal issues, assisted Hyundai dealers with enrollments & technical troubleshooting with mobile app in respect to the OEM campaign.

·              Worked with telematics systems such as ORCV & Siebel.

Amercian Eagle Airlines Inc.April 2011-October 2011

·              Crew Scheduler/Management

·              Scheduled & rearranged schedules for flight crews in different AE bases to satisfy daily revenue/FAA regulations

·              Worked hand in hand with base Tower/Operations/Dispatch & Maintenance to ensure flights were on time.

·              Worked personally with Flight Crew reviewing contracts to ensure FAA regulations were being met

 

NOVO1                                                                                                                August 2010-April 2011

·            Customer Service Representative/Roadside Assistance Dispatcher

·            Dispatched inbound landline calls for rentals & customer owned vehicles.

·            Processed cc payments over the phone

Education

Richland High SchoolAugust 2003-May 2007

General Studies. Graduated with HS diploma.

Skills

·               Consistently maintain a positive attitude and enjoy helping people.

·               A problem solver who quickly grasps complex situations and turns them into manageable tasks.

·               Produce quality work even when under extreme time pressure and deadlines.